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You have 30 days from the date of delivery to return items purchased from our studio. To be eligible for a return, items must be unused, in their original condition, and in the original packaging with all tags and labels attached. Custom-made or personalized items may have different return terms, which will be communicated at the time of purchase.
Items must be returned in their original condition, unworn, unwashed, and with all original tags and packaging intact. Items that show signs of wear, damage, or use cannot be accepted for return. We reserve the right to refuse returns that do not meet these conditions.
For items that arrived damaged or defective, please contact us immediately upon receipt. We will arrange for a replacement or full refund, including return shipping costs.
Return shipping costs are the responsibility of the customer, unless the item was damaged or defective upon arrival, or if we made an error in your order. We recommend using a trackable shipping method and retaining proof of shipment, as we are not responsible for items lost during return transit.
If you are returning an item due to our error or a defective product, we will provide a prepaid return shipping label or reimburse your return shipping costs.
To initiate a return, please contact us using the information provided below. We will provide you with a return authorization number and instructions for returning your item. Please include the return authorization number with your return package.
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your return. If approved, your refund will be processed according to our refund procedure outlined below.
Certain items cannot be returned, including custom-made or personalized items that were created specifically for you, items that have been used or damaged by the customer, items without original packaging or tags, and items purchased more than 30 days ago. Gift cards and workshop registrations are also non-refundable.
If you have questions about whether your item is eligible for return, please contact us before initiating a return.
This return policy complies with applicable consumer protection laws. Your rights as a consumer are not limited by this policy, and you may have additional rights under local laws. If you are located in a jurisdiction with mandatory return or refund rights, those rights will apply in addition to the terms outlined here.
You may cancel your order within 24 hours of placing it, provided that production has not yet begun. For custom orders, cancellation may not be possible once materials have been ordered or work has commenced. If you wish to cancel an order, please contact us immediately. Cancellation requests will be processed, and if approved, a full refund will be issued according to our refund procedure.
Once your return is approved, we will process your refund to the original payment method within 10 business days. The refund amount will equal the purchase price of the returned item, excluding original shipping costs unless the return is due to our error or a defective product.
Please note that it may take additional time for the refund to appear in your account, depending on your financial institution's processing times. If you have not received your refund after 15 business days, please contact us.
For returns, cancellations, or questions about this policy, please contact us at:
Comfortatelier
6 Clinton St, Bangor, ME 04401, United States
callme@comfortatelier.world
+1 207 947 2100
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